The Policy provides guidance to Treasury staff managing Treasury’s online communication channels. This Policy acts as a guide in how to deal with correspondence received online, including complaints, and is intended to be read in line with the following policies:
- Code of Conduct and Ethics policy
- Public Interest Disclosures policy
- Privacy Management Plan – Internal Reviews
- NSW Procurement Board Complaints Management Guidelines Policy
- Compliance Incident Policy
Any online correspondence received by the Department of Planning and Environment (DPE) in relation to the Office of Energy and Climate Change will be managed in accordance with the DPE Complaint Handling Policy.
Purpose
The Policy is intended to ensure that Treasury staff understand and follow the appropriate process when managing Treasury’s online correspondence. This will ensure that NSW Treasury handles correspondence fairly, efficiently and effectively.
This policy is intended to:
- Enable staff to respond to issues raised by people in a timely and cost-effective way
- Build, boost, and maintain public confidence and trust in the NSW public service
- Provide information that can be used to deliver quality improvements in how Treasury manages correspondence and/or undertakes engagement.
